Return Refund and Cancellation Policy
• Cancellations will be considered only if the request is made within 24hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
• There is no cancellation of orders placed under the Same Day Delivery category.
• No cancellations are entertained for those products that the Wow Cakez marketing team has obtained on special occasions like Pongal, Diwali, and Valentine’s Day or other festival, personalize gift etc. These are limited occasion offers and therefore cancellations are not possible.
• Wow Cakez does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer is not content with the quality or in case wrong product is delivered.
• In case of receipt of damaged or defective Baking accessories and durable items like Baking Accessories, Baking machineries, please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 7 days of receipt of the products.
• In case you feel that the product received is not as shown on the site or as per your expectations, you must fill the returns form first and bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
• In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
How do I cancel my order?
You can cancel your order online before the product has been Purchased / shipped. Your entire order amount will be refunded. An order cannot be cancelled once the item has been Purchased / Shipped / delivered to you.
In order to cancel an order / Product, write an email to email@example.com with your Order no. and reason to cancel the order. We will be sending a confirmation email for the cancelled order.
Can I cancel product with the same day delivery?
It is not entertained to cancel the same day delivery. In such case you can call our Customer care +91-7200713348 immediately after placing the order with the cancellation email to firstname.lastname@example.org. The cancellation will be accepted subject to the confirmation email from Wow Cakez.
How long will it take to process my cancellation request?
Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same by email.
When I will get back the amount for the cancelled order??
Once the order is cancelled the refund will be initiated within 2 days and it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by Wow Cakez.
When you buy our products/services, your purchase is covered by our 7-day money-back guarantee. If you are, for any reason, not entirely happy with your purchase, we will cheerfully issue a full refund. We develop and sell software that we use ourselves every day and have thousands of satisfied customers worldwide, and our support is second to none. That is why we can afford to back our products with this special guarantee as we carefully scrutinize each and every items for its potential and standard before listing it our website. To request a refund, simply fill up the returns form first after which appropriate actions would to taken. Please include your order number (sent to you via email after ordering) and optionally tell us why you’re requesting a refund – we take customer feedback very seriously and use it to constantly improve our products and quality of service. Refunds are not being provided for services/ product not meeting our terms & condition. Refunds are being processed within 10 days period.
I have not got the refunded amount even after 10 days, what I have to do?
You can write an email to email@example.com with your Order no. and we will take necessary coordination with our payment gateway & your bank to get back the amount.